How do I cancel a booking?

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How do I cancel a booking?

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You can cancel your booking any time up to the start of your booking. Cancellation charges may apply as per our Pricing and Fees Schedule. Please note that excessive cancellations may see your membership status reviewed.

Cancel a Booking via the smartphone app

Login to Fleetster

Ensure you have installed the Fleetster smartphone app. Open the app and login.

You will need to be an approved driver on an active Membership Account to access car bookings.

The app allows you to create, edit and cancel bookings, access your past and future bookings, and maintain your user profile.
Select the Bookings option

Select the Bookings option at the bottom of the screen to display your upcoming bookings.
Select the booking

Select the booking you want to cancel from the list of upcoming bookings.
Select the Cancel Booking option

Select the Cancel Booking option to cancel this booking.
Cancel Your Booking

Confirm you want to cancel this booking.
Your Cancellation is confirmed

Your Cancellation is confirmed and an email will be sent to notify the driver.